Effective Date: 19/09/2023

Last Updated: 06/09/2024

 

Welcome to Oriel Glass (referred to as "we," "our," or "us"). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and interact with our website, orielglass.com (referred to as the "Website"). Your privacy is important to us, and we are committed to safeguarding the personal information you provide to us.

 

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

 

a. Personal Information

When you visit our Website or make a purchase, we may collect personally identifiable information such as:

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• Name

• Email address

• Mailing address

• Phone number

• Payment information (processed securely by third-party payment processors)

• Any other information you provide to us directly via our contact forms, email, or other communication channels.

 

b. Non-Personal Information

We may collect non-personal information, such as:

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• Browser type and version

• Device information (including type, operating system)

• Pages viewed on our Website

• IP address

• Referring website

• Cookies and similar tracking technologies

 

2. How We Use Your Information

We use the information we collect in the following ways:

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• To process and manage your orders: Including billing, shipping, and providing customer service.

• To communicate with you: We may send you updates, newsletters, promotions, and relevant information related to your purchases or inquiries.

• To improve our services: Analyse user behaviour and preferences to enhance our products, services, and website experience.

• To comply with legal obligations: If necessary, we may use your information to meet legal, regulatory, and security obligations.

 

3. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand user activity on our Website, such as tracking preferences, pages visited, and features used. By using the Website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

 

4. Third-Party Services

We may use third-party service providers to help us operate the Website and manage your data. These third-party services may include payment processors, shipping companies, email marketing services, and analytics providers. We only share your information with these service providers to the extent necessary to perform their services on our behalf. We are not responsible for the privacy practices of third-party websites linked from our Website. Please review their respective privacy policies when you leave our site.

 

5. How We Protect Your Information

We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security reviews. However, no online transmission or storage system is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. Your Rights

Depending on your area, you may have certain rights regarding your personal information, including:

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• The right to access, correct, or update your personal data.

• The right to request deletion of your data.

• The right to object to or restrict the processing of your data.

• The right to withdraw consent to data processing, if applicable.

• The right to request a copy of your personal data in a commonly used format (data portability).

 

To exercise any of these rights, please contact us at info@orielglass.com

 

7. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete such information.

 

8. International Data Transfers

If you are accessing the Website from outside the country where our servers are located, your personal information may be transferred across international borders. We ensure that any international data transfers comply with applicable data protection laws.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the "Effective Date" noted at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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Oriel Glass

Address: Unit 7C Lysander Close, Pysons Industrial Estate, Broadstairs, Kent, CT10 2YJ

Email: info@orielglass.com

Phone: 0203 633 8482